Subscriber Web Access

How do I update my address on the web?

From your dashboard, go to My Profile and edit the address on file. Please note, this may take up to a week for our mailing system to be updated.

Why am I unable to view all of my family members in My Claims?

If your spouse or child has a privacy restriction, you will not be able to view their claims.

What does "blocked" mean in the My Benefits section?

If your spouse or child has a privacy restriction, you will not be able to view their benefit limits.

How far back in time can I view claims?

You can view claims for the last two calendar years.

How long will ineligible family members display on the My Plan Coverage page?

Ineligible members will display on the My Plan Coverage page for six months.

Why am I unable to see my spouse or child's correspondence in My Documents?

If your spouse or child has a privacy restriction, you will not be able to view any of their correspondence.