Introducing two-factor authentication

Friday, January 22, 2021

Couple enjoying morning coffee with tablet computer in kitchen at home

As an added layer of cybersecurity to our TeamCare website, all members have the option to enable two-factor authentication via email effective Jan. 28, 2021.

Two-factor authentication is a security method that utilizes a combination of personal information along with a secured account to confirm your identity.

How Two-Factor Authentication Works

If you choose to enable two-factor authentication, signing into your account will be slightly different:

  1. Enter your username and password upon log in.
  2. A verification code will be sent to you via email.
  3. Enter the verification code in the field on and complete login.

Please note verification codes expire after 10 minutes. If you entered the wrong code or your code has expired, you can request to have a new code generated. Please allow up to 5 minutes to receive the new code and make sure to check your spam folder.

If you decline to enable two-factor authentication, you will continue to log in to your account using your username and password without any changes. If you would like to opt in at a later time, go to your My Profile view under Preferences and select Two-Factor Authentication.

Have questions? Please contact us at 1-800-TEAMCARE (832-6227) or through the Message Center once you have logged in.

Thank you for your cooperation as we continue to make improvements to to better serve you!