Contact Us

Helping is what we do best. Look below for more information about how to submit a question through the Message Center, speak directly with a Benefits Specialist, or send important documents.

TeamCare Members

Have questions about your benefits? We’ve got answers. The Message Center is the fastest and easiest way to connect with a TeamCare Benefits Specialist. Simply log in below to send and receive messages.

Speak with a Benefits Specialist


Monday thru Friday
8 a.m. to 5:30 p.m. CST

Local Union


Fax Number: 1-847-518-9738

Please contact your Field Service Representative.

General Mailing Address

A Central States Health Plan
8647 W. Higgins Road
Chicago, IL 60631

Please note: for Health Claims, Claims Appeals, Short Term Disability Claims, Life Insurance, or to update your Personal Information, please choose the appropriate mailing address from the Mailing Addresses for Specific Needs section below.

For Our Providers

We know your time is precious — and limited. Make the most of your staff’s time with’s online portal. Please log in to view patient eligibility, plan benefit information, and claim status.

Automated Benefit Eligibility


Available 24/7

Speak with a Benefits Specialist


Monday thru Friday
8:30 a.m. to 5:30 p.m. CST

Network Contact Information

For network contact information and requirements (such as precertification and filing instructions), please refer to the member’s identification card.

Contact Our Partners

We’re proud to serve TeamCare members through our extensive network of partners. If you have a partner-specific question, contact them directly by referring to the list below.

Mailing Addresses for Specific Needs

We encourage submitting your documents and correspondence through the Message Center. However, in certain cases documents may need to be sent using the mailing addresses below instead of the general TeamCare address.

  • Health Claims and Supporting Documentation

    Please refer to your TeamCare Medical ID card for correct filing information for claims processing. It should not be necessary for you to file a claim since most health care providers file the claims for you.

    Health Claims and Supporting Documentation
    PO Box 5116
    Des Plaines, IL 60017-5116
  • Claims Appeals

    You can file an appeal when you disagree with a decision based on benefits. Appeals must be filed within 180 days from the date a healthcare benefit was denied, reduced, or terminated.
    Claims Appeals
    PO Box 5126
    Des Plaines, IL 60017-5126       
  • Short-Term Disability Claims

    You may submit a Short-Term Disability Claim Form if you are disabled as a result of non-work related injury or illness, or unable to work due to pregnancy.
    Short-Term Disability Claims
    PO Box 5107
    Des Plaines, IL 60017-5107
  • Life Insurance Correspondence

    Life insurance claims must be filed within three years of the date of loss.
    Life Insurance Correspondence
    PO Box 5116
    Des Plaines, IL 60017-5116
  • Personal Information Updates

    Be sure to notify TeamCare whenever your personal information changes, or within 60 days of a life event such as getting married or having a baby.
    Personal Information Updates
    PO Box 5112
    Des Plaines, IL 60017-5112
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