Coronavirus: Short-Term Disability FAQs

Friday, April 3, 2020

Image of the coronavirus short-term disability form

In light of the ongoing COVID-19, or coronavirus, pandemic, we’ve put together this list of frequently asked questions related to Short-Term Disability, and how it applies during this crisis. If you have additional questions, please contact us through the Message Center.

Are Teladoc providers able to sign the Short-Term Disability Form?

Teledoc will provide a form if they advise that you cannot work. The Teladoc provider can sign TeamCare’s Short-Term Disability Form or they may provide you with a “sick note” instead. TeamCare will accept the “sick note” from Teladoc.


I have exhausted my 26 weeks of Short-Term Disability, but I need to have another surgery for the same disability and was planning on returning to work for the required 30-day period to become eligible for a new claim. I’m now unable to return to work because of the COVID-19 pandemic – can I still become eligible for a new Short-Term Disability claim without working the 30-day period?

Our standard Short-Term Disability rules still apply, we are not making any exceptions at this time for members unable to work for COVID-19-related reasons. You must return to work for 30 consecutive days in order to start a new claim for the same disability.


If I’m currently on disability and need surgery, will TeamCare extend my Short-Term Disability beyond 26 weeks since non-emergency surgeries are currently postponed?

No extensions would be provided in a situation like this. Our standard Short-Term Disability rules still apply.


If I am off work due to COVID-19, would I still qualify for Short-Term Disability benefits from TeamCare?

Short-Term Disability benefits are intended to help you while you are off work due to an illness or injury. If you voluntarily stay home from work without being directed to do so by a physician, you would not qualify for Short-Term Disability. Short-Term Disability benefits are not payable if during the period of your illness, you are receiving compensation (paid leave) from your employer. Short-Term Disability benefits are also not payable if you are on a layoff, leave of absence, or are terminated.


If I am diagnosed with COVID-19 will TeamCare provide Short-Term Disability benefits?

Yes. You and your treating physician must complete the Coronavirus Short-Term Disability Claim Form. If you are receiving compensation (paid leave) during this period from their employer, Short-Term Disability benefits will not be payable.


If I have been told to self-quarantine, will TeamCare provide Short-Term Disability benefits?

The Short-Term Disability benefit will be paid provided you have a medical requirement to self-quarantine from either Teladoc, a qualified healthcare professional, or a state or federal health agency. If you have a medical reason to self-quarantine, you should complete the   and return it to TeamCare. If you are receiving compensation (paid leave) during this period from your employer, Short-Term Disability benefits will not be payable.


How will COVID-19 related Short-Term Disability claims be paid?

If approved, the claim will be paid as an illness with an eight-day waiting period (four business day waiting period for UPS Freight). The claim will be set up to auto pay for four weeks unless noted otherwise by the physician.


If I go to the emergency room, am diagnosed with COVID-19, and then sent home and directed to self-quarantine, can I apply for Short-Term Disability? What documentation should I submit?

Yes, you can submit the ER release form as the provider section of the Coronavirus Short-Term Disability Claim Form if it directs you to quarantine. We will provide Short-Term Disability benefits if the doctor has advised you to quarantine and if you are not being compensated by your employer. You would need to send the ER release along with the remaining completed sections of the Coronavirus Short-Term Disability Claim Form.