Frequently Asked Questions

Employer Reporting

• How do I register for eTAD?

  Visit the TeamCare Employer website and register for an account to access eTAD.

• How can I correct an error in the entry of the status code or work history units?

  After completing a bargaining unit: Uncheck the Complete box, return to the member, and make the correction before hitting Commit. After committing: Contact your Accounts Receivable Analyst.

• Do I need to commit the information if there have been no changes?

  No, if you have no changes, we will commit the eTAD for you. You do not need to do anything if there have been no changes in your roster (i.e., work force), status of employees, or work history units.

• How do I change my employer address?

  This is not allowed; you need to contact your Accounts Receivable Analyst.

• How do I enter a new employee?

  In the Work History section, click on the "Add employee to this Bargaining Unit" icon: 

  
• What if I receive the message "the database is unavailable?”

  This indicates that the database is down for maintenance. Please check back later or contact your Accounts Receivable Analyst.

• What is the purpose of the Notes?

  Notes allow for better communication between you and TeamCare. For example, you can add details on employees including future status changes, part-time to full-time (if your contract allows), hire dates, etc.

• What if I want to view work history longer than 12 months?

  Contact your Accounts Receivable Analyst.

• How do I change an employee's address?

  Click on the employee's 4-digit SSN number which will bring you to a new screen, then click on the blue Edit Address box to make changes.

• How do I download or print the current month's TAD?

  In the Work History section:

  To download the current month's TAD, click on this icon: 

  To print the current month's TAD, click on this icon: 

• How do I make a web payment?

  Click here to view instructions on how to make a web payment.

• What are the important dates related to processing work history?

  Generally, work history changes cannot be made after the 23rd of the month.

• Who do I contact with issues regarding my credentials or signing on?

  Contact your Accounts Receivable Analyst.

• Why are some SSNs marked with a warning icon?

  This warning icon will appear if an employee has a missing or invalid address: 

  Click on the employee's 4-digit SSN number which will bring you to a new screen, then click on the blue Edit Address box to make changes.

• What are all the valid status codes and their meanings?

  Click here to view status codes.

   

• What if I have questions regarding the information displayed? Who do I contact to make financial adjustments to my account?

  Contact your Accounts Receivable Analyst.