How to Use Document Upload Center

As a TeamCare member, you have the ability to submit documents related to your health plan. You can use the Document Upload Center functionality to upload, view, and check the status of your documents. To upload your documents, follow these steps below.


How to Access Document Upload Center

There are a few different ways to access the document upload center:

Forms & Documents
One way to access the Document Upload Center is under the Forms & Documents page. You will find the option to submit a document underneath eligible forms. Once selected, this will prompt you to log in to your MyTeamCare account to submit the document.

 Submit document button on the Forms & Documents page.  

My Documents Tab
Another way to access the Document Upload Center is by logging into your MyTeamCare account and navigating to My Documents tab in the main navigation ribbon near the top of the page.

Document Center drop down under the My Documents tab.


Send a Document Icon
A third way to access the Document Upload Center is by selecting the Send Document icon on your dashboard.

Send Document button on the My Dashboard page.  

Website Footer
The final way to access the Document Upload Center is by selecting the My Documents link in the footer at the bottom of the page.

Document Center link in the footer of

How to Submit Your Documents

Once in the Document Center, select Upload Document.

Document Center landing page with All Documents grid showing no submissions.  

Select a category from the list for the document you are uploading.

Upload document submission page.  

Based on the document category you select; you will be prompted to select a document type associated with that category. You may select more than one option for the document type.

Once you have chosen the document category and type, select the upload document button to add the document file. Your document file cannot exceed 50 MB.

Upload document submission page.

After the document file has been uploaded, you will need to select who the document relates to. There is also an option to add an additional description of the document that was uploaded.

Upload document submission page.

Before submitting, you may also add additional documents that are related to the same category and document type. After you have added all of your documents, click the submit button.

Upload document submission page.

The Next Steps

After submitting your documents, you will be notified that your documents were successfully submitted.

Upload document submission page.  

You can return to the Document Center to check on the status of your documents, view your documents, and upload a new document.

Document Center landing page with a document submission on the All Documents grid.

Updating a Submitted Document

If you need to make additional changes to a document after submitting it, you will need call us at 1-800-TEAMCARE (1-800-832-6227). These changes cannot be made online at this time.


If you have additional questions, please send a secure message through the Message Center or call us at 1-800-TEAMCARE (1-800-832-6227).