Frequently Asked Questions
Need to define a word? Check the Glossary for a list of common healthcare terms.
What are the reasons why I may not be able to register?
There are several reasons which may prevent you from successfully registering such as: information you entered during registration does not match our records; an account already exists under your Member ID/SSN; your family has a privacy restriction on the account; we do not have your SSN on file to authenticate your account; you have not had TeamCare eligibility in the past two years; or you are under the age of 18.
I am a member and after typing my Member ID (806 or SSN) and ZIP code I receive a login error, why?
It’s possible the information we have on file does not match what you entered. If you’ve recently updated your ZIP code with us, it may take up to a week for our systems to recognize and allow access. Or it could be that you have not been eligible for TeamCare benefits for over two years. If you need to reestablish eligibility or these situations do not apply to you, please contact us at 1-800-TEAMCARE (1-800-832-6227).
I am a registered member and when I try to log in to TeamCare I receive an error stating that I am not a member, why?
If you are a registered member and you are not able to access the TeamCare site due to this error, please contact us at 1-800-TEAMCARE (1-800-832-6227).
When I am logged in to TeamCare, can I access your Pension site without logging in again?
Provided you have both a TeamCare and Pension account, you can access both sites with the same login credentials. You must log into each website separately.
Why am I unable to view all of my family members in My Claims?
If your spouse or child has a privacy restriction, you will not be able to view their claims.
How far back in time can I view claims?
You can view claims for the current year and the last two full calendar years.
How long will ineligible family members display on the My Plan Coverage page?
Ineligible members will display on the My Plan Coverage page for two years.
Why am I unable to see my spouse or child's information?
If your spouse or child has a privacy restriction, you will not be able to view any of their correspondence or claims/benefit limit details.
Why am I unable to edit my address on my profile page?
You may be unable to edit your address because you’re the spouse or adult child of a member — only primary member on the account can edit their address.
Why am I unable to see any of my family members’ claims or benefit limit details?
If you are an adult child of a member, you may only access your own claims and benefit limits. If you are the spouse of a member, you will be able to see your claims and benefits limits, along with the member’s. If you are the spouse of a member and the member has approved your access for certain dependents, you will also be able to see the claims and benefits limits for those dependents. If you are unable to view any claims or benefits limits as the spouse of a member, it’s possible the member may have a privacy restriction on the account.
Why am I not receiving emails from TeamCare?
You may not be receiving TeamCare emails, such as your email verification message, for a variety of reasons. First, check your spam folder to make sure the email is not caught there. If the emails aren’t in your spam folder, it’s possible that our messages are blocked by your company’s network. To make sure you’re receiving emails from us, have your company’s IT whitelist firstname.lastname@example.org. You can update your email address on your My Profile page.
If you have taken these steps and still not received emails from TeamCare, please call 1-800-TEAMCARE (1-800-832-6227).