What are the reasons why I may not be able to register?
There are several reasons which may prevent you from successfully registering such as: information you entered during registration does not match our records; an account already exists under your Member ID/SSN; your family has a privacy restriction on the account; we do not have your SSN on file to authenticate your account; you have not had TeamCare eligibility in the past two years; you are under the age of 18.
If I am a member on one account and a spouse or an adult child on another account, how should I register?
You can manage both accounts by registering under each Member ID – one as the subscriber and, using the other Member ID, register a second time for the account in which you are the spouse or adult child.
I am a member and after typing my Member ID (806 or SSN) and ZIP code I receive a login error, why?
It’s possible the information we have on file does not match what you entered. If you’ve recently updated your ZIP code with us, it may take up to a week for our systems to recognize and allow access. Or, it could be that you have not been eligible for TeamCare benefits for over two years. If you need to reestablish eligibility or these situations do not apply to you, please contact us using the Message Center or at 1-800-TEAMCARE (1-800-832-6227).
- I am a registered member and when I try to log in to TeamCare I receive an error stating that I am not a member, why?
- I am a member and I tried using my login credentials that I used from the old www.centralstatesfunds.org website and it won’t work, why?
When I am logged in to TeamCare, can I access your Pension site without logging in again?
Yes, provided you have both a TeamCare and Pension account you can access both sites with one login. Please be aware of your logged in status and close the window of the site you no longer wish to visit.
I am a spouse or an adult child and cannot access the Pension site, why?
A spouse or an adult child only has access to TeamCare.
Why am I unable to view all of my family members in My Claims?
If your spouse or child has a privacy restriction, you will not be able to view their claims.
What does "blocked" mean in the My Benefits section?
If your spouse or child has a privacy restriction, you will not be able to view their benefit limits.
How far back in time can I view claims?
You can view claims for the last two calendar years.
How long will ineligible family members display on the My Plan Coverage page?
Ineligible members will display on the My Plan Coverage page for six months.
Why am I unable to see my spouse or child's information?
If your spouse or child has a privacy restriction, you will not be able to view any of their correspondence or claims/benefit limit details.
Why am I unable to edit my address on my profile page?
You may be unable to edit your address because you’re the spouse or adult child of a member — only primary member on the account can edit their address.
Why am I unable to see any of my family members’ claims or benefit limit details?
If you are an adult child of a member, you may only access your own claims and benefit limits. If you are the spouse of a member, you will be able to see your claims and benefits limits, along with the member’s. If you are unable to view any claims or benefits limits as the spouse of a member, it’s possible the member may have a privacy restriction on the account.
Why am I unable to view the coverage page or correspondence?
Currently only the subscriber is able to view that information on behalf of the family.
Why am I not receiving emails from TeamCare?
A: You may not be receiving TeamCare emails, such as your email verification message, for a variety of reasons. First, check your spam folder to make sure the email is not caught there. If the emails aren’t in your spam folder, it’s possible that our messages are blocked by your company’s network. To make sure you’re receiving emails from us, have your company’s IT whitelist email@example.com.
If you have taken these steps and still not received emails from TeamCare, please call 1-800-TEAMCARE (1-800-832-6227).