Frequently Asked Questions

There are several reasons which may prevent you from successfully registering such as: information you entered during registration does not match our records; an account already exists under your Member ID/SSN; your family has a privacy restriction on the account; we do not have your SSN on file to authenticate your account; you have not had TeamCare eligibility in the past two years; or you are under the age of 18.

It’s possible the information we have on file does not match what you entered. If you’ve recently updated your ZIP code with us, it may take up to a week for our systems to recognize and allow access. Or it could be that you have not been eligible for TeamCare benefits for over two years. If you need to reestablish eligibility or these situations do not apply to you, please contact us at 1-800-TEAMCARE (1-800-832-6227).

If you are a registered member and you are not able to access the TeamCare site due to this error, please contact us at 1-800-TEAMCARE (1-800-832-6227).

Provided you have both a TeamCare and Pension account, you can access both sites with the same login credentials. You must log into each website separately.

If your spouse or child has a privacy restriction, you will not be able to view their claims.

You can view claims for the current year and the last two full calendar years.

Ineligible members will display on the My Plan Coverage page for two years.

If your spouse or child has a privacy restriction, you will not be able to view any of their correspondence or claims/benefit limit details.

You may be unable to edit your address because you’re the spouse or adult child of a member — only primary member on the account can edit their address.

If you are an adult child of a member, you may only access your own claims and benefit limits. If you are the spouse of a member, you will be able to see your claims and benefits limits, along with the member’s. If you are the spouse of a member and the member has approved your access for certain dependents, you will also be able to see the claims and benefits limits for those dependents. If you are unable to view any claims or benefits limits as the spouse of a member, it’s possible the member may have a privacy restriction on the account.

You may not be receiving TeamCare emails, such as your email verification message, for a variety of reasons. First, check your spam folder to make sure the email is not caught there. If the emails aren’t in your spam folder, it’s possible that our messages are blocked by your company’s network. To make sure you’re receiving emails from us, have your company’s IT whitelist noreply@myteamcare.org. You can update your email address on your My Profile page.

If you have taken these steps and still not received emails from TeamCare, please call 1-800-TEAMCARE (1-800-832-6227).