How to Register – Spouses & Adult Children

As a TeamCare dependent, the first step is to register and create an account. Your TeamCare account allows you to check the status of claims, view plan documents, find providers, and communicate directly with us.


Important Notice for Adult Children:


Pursuant to the Fund's Notice of Privacy Practices, "Unless you tell us otherwise, in writing, we will share information ... with a parent of an adult child if that information is relevant to their involvement in the health care of the individual or the payment of claims." If you would like to deny access by your parents to your health information, you must submit a written Request to Restrict Use and Disclosure of Protected Health Information

Start Registration

Start the registration process here, or visit the MyTeamCare.org homepage and click Register, then select Member registration.

Account Setup

Accept Terms of Use

Review the Legal Conditions and Terms of Use.

To acknowledge and accept the terms, scroll to the end of the disclaimer and select “I Accept”.


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Verify Identity

Confirm who you are by providing the following information:

  • First and last name
  • 9-digit Member ID
  • Last 4 digits of your SSN
  • Date of birth (MM/DD/YYYY)
  • ZIP/postal code

Complete the reCAPTCHA security check.

Verify your identity


Verify Email

TeamCare will send a 6-digit verification code to the email address you provided. Enter the code to continue. This email address must be unique to your account and not already associated with another MyTeamCare.org account.

Verify email

Enter verification code


Verify Mobile Phone

Provide a U.S. mobile phone number and select the checkbox to consent to receive text messages. Enter the 6-digit verification code TeamCare sends to that number. This number must be unique to your account and not already associated with another MyTeamCare.org account.

Verify mobile number

Enter verification code


Secure Your Account

Set Up Two-Factor Authentication

Two-factor authentication adds an extra layer of protection to your MyTeamCare.org account. After you enter your password, you'll receive a one-time verification code by text or email. You can update this setting anytime within your account.

Choose how you'd like to receive your codes:

  • Text message (SMS) — recommended
  • Email

Set up two-factor authentication

Create Credentials

  • Create a unique username with at least 8 characters (no special characters).
  • Enter and confirm your email address.
  • Create a password with at least 8 characters, including uppercase and lowercase letters and at least one number.
  • Re-enter your password to confirm.

Complete the reCAPTCHA security check.

Create log-in credentials

Complete Registration

Your registration is complete. Sign in to your TeamCare using your new username and password.

Account created

 

Log in


Verify Your Identity With Persona

Before you can log in, TeamCare may need to verify your identity. This check is handled securely by our identity verification partner, Persona.

You'll need: 

  • A government-issued photo ID (such as a driver's license or passport)
  • A device with a camera for a quick selfie

Here's how it works: 

  1. Click Start Verification to be directed to Persona.
  2. Upload photos of the front and back of your photo ID.
  3. Take a selfie using your device's camera.
  4. Persona will compare your selfie to your ID photo to confirm they match.
  5. Once confirmed, you'll be returned to MyTeamCare.org to continue.

Verification required

Verify with Persona

For help with issues like taking photos and scanning passports, visit Persona's troubleshooting guide.
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