Coronavirus updates from our partners

Friday, March 13, 2020

A mother helping her daughter wash her hands.

Updated on March February 19, 2021.

At TeamCare, the health and wellbeing of our members is our top priority. It’s also a priority for the trusted partners that we work with in delivering you the most comprehensive healthcare benefits possible.

In light of the ongoing coronavirus (COVID-19) situation we’re sharing updates from some of our partner organizations, as well as TeamCare-specific information about the outbreak.


Our telehealth partner Teladoc has implemented a trained response team and new steps to help guide people who may test positive for the virus.

If you contact Teladoc and report having a fever and acute respiratory symptoms, your care provider will request a detailed travel and contact history from you. While Teladoc cannot conduct COVID-19 diagnostic testing directly, they will contact appropriate public health officials about suspected cases. From there, the corresponding public health department will initiate diagnostic testing and guide patients on any quarantine requirements.

Teladoc will also offer supportive care for affected patients to help relieve symptoms and address both physical and mental health needs.

While the majority of cases will be mild and managed through an at-home care plan, Teladoc will help patients navigate resources for cases where in-person care is needed. Teladoc also advises patients to alert them before heading to an in-person care facility so they can be appropriately directed and minimize the potential exposure for others.

If a patient needs to be seen for in-person care and cannot coordinate for themselves, Teladoc’s support team will follow 911 protocol and communicate with emergency medical services that the patient may have COVID-19.

See Teladoc’s website for more information.

CVS MinuteClinic

TeamCare members can get care at any MinuteClinic, located within select CVS Pharmacy locations. If a patient presents symptoms of a lower-respiratory tract illness (e.g., cough, shortness of breath), MinuteClinic will evaluate the patient’s other relevant health factors to determine their risk of exposure to COVID-19.

For patients who may have been exposed to COVID-19, CVS Health offers COVID-19 testing at 4,800 CVS Pharmacy locations, nearly 1,000 of which provide rapid-result testing. For your nearest MinuteClinic® location or to find COVID-19 testing near you, visit MinuteClinic’s website.

Primary Care Physician

According to the CDC, members who wish to get treatment with their primary care physician should call the office in advance and explain your symptoms over the phone before going to the doctor’s office. This helps prevent the further spread of the illness.  The office visit copay will apply.  Please log in and refer to your Plan Benefit Profile under the My Plan Documents tab on the My Documents page for more information.


EyeMed is committed to maintaining service and helping you manage through these challenging times. As with all managed care organizations, EyeMed is required to follow COVID-19 guidance and protocols provided by the Centers for Disease Control and Prevention (CDC), and state and local public health and insurance departments. Your state currently considers optometry an essential service, including allowing you to receive all available services such as eye exams, new glasses, lenses, or contact lenses.

Please click here for EyeMed's COVID-19 Member Benefit FAQs.

CVS Caremark

COVID-19 Testing

Testing is available at most CVS pharmacies nationwide. In some locations you can select to have the rapid test for real time results while you wait.

To set-up an appointment for COVID 19 testing at a CVS pharmacy, click on this link.

COVID-19 Vaccine

As vaccine supplies become more readily available and additional manufacturers are approved by the FDA, COVID-19 vaccinations will be available at pharmacies as well as doctors’ offices and other clinical sites of care. At this point, the number of pharmacies offering vaccines is limited by each State. In addition, due to the cold- and ultra-cold chain storage requirements for some of the vaccines, not all pharmacies, doctors’ offices and other clinical sites of care may choose to participate.

See CVS’ website for more information.

Further Updates

TeamCare is continuing to monitor the COVID-19 situation as it evolves. At this time we encourage you to visit the Center for Disease Control website for the most up-to-date information about this issue. You can also visit the IBT’s COVID-19 Outbreak Resources page for industry-specific information and updates.

If there are updates to share specific to TeamCare we will do so as soon as the information is made available.


Check out more resources related to COVID-19 ›