Coronavirus updates from our partners

Friday, March 13, 2020

A mother helping her daughter wash her hands.

Updated on March 26, 2020.

At TeamCare, the health and wellbeing of our members is our top priority. It’s also a priority for the trusted partners that we work with in delivering you the most comprehensive healthcare benefits possible.

In light of the ongoing coronavirus (COVID-19) situation we’re sharing updates from some of our partner organizations, as well as TeamCare-specific information about the outbreak.


Our telehealth partner Teladoc has implemented a trained response team and new steps to help guide people who may test positive for the virus.

If you contact Teladoc and report having a fever and acute respiratory symptoms, your care provider will request a detailed travel and contact history from you. While Teladoc cannot conduct COVID-19 diagnostic testing directly, they will contact appropriate public health officials about suspected cases. From there, the corresponding public health department will initiate diagnostic testing and guide patients on any quarantine requirements.

Teladoc will also offer supportive care for affected patients to help relieve symptoms and address both physical and mental health needs.

While the majority of cases will be mild and managed through an at-home care plan, Teladoc will help patients navigate resources for cases where in-person care is needed. Teladoc also advises patients to alert them before heading to an in-person care facility so they can be appropriately directed and minimize the potential exposure for others.

If a patient needs to be seen for in-person care and cannot coordinate for themselves, Teladoc’s support team will follow 911 protocol and communicate with emergency medical services that the patient may have COVID-19.

See Teladoc’s website for more information.

CVS MinuteClinic

TeamCare members can get care at any CVS MinuteClinic. If a patient presents symptoms of a lower-respiratory tract illness (e.g., cough, shortness of breath), MinuteClinic will evaluate the patient’s other relevant health factors to determine their risk of exposure to COVID-19. MinuteClinic visits may include a recommendation of further consultation with a primary care physician to determine if a higher level of care and testing is required. 

At this time, there is not a point-of-care test available for COVID-19 in ambulatory care settings such as MinuteClinic. For your nearest MinuteClinic® location, call 866-389-2727 or visit MinuteClinic’s website.

Primary Care Physician

According to the CDC, members who wish to get treatment with their primary care physician should call the office in advance and explain your symptoms over the phone before going to the doctor’s office. This helps prevent the further spread of the illness.  The office visit copay will apply.  Please log in and refer to your Plan Benefit Profile under the My Plan Documents tab on the My Documents page for more information.


EyeMed is committed to maintaining service and helping you manage through these challenging times.

Should you lose or break your glasses or require replacement contact lenses, members are encouraged to utilize online, in-network options, including, ContactsDirect,,, and

Utilizing online providers also helps assure you practice safe social distancing and avoid unnecessary risk outdoors. Your benefits are applied on these sites during checkout and your glasses are mailed right to your home. Understanding the circumstances, many of these online providers are offering free, expedited shipping and no-cost returns for extra convenience.

If you ordered glasses or contacts for pickup from your provider, and they have subsequently temporarily closed their office, you should expect a call from their office to arrange for pickup or delivery. If you do NOT receive a call within a couple days, please reach out to Eyemed’s Customer Care Center directly at 1-866-723-0514. Their Provider Relations team will try and contact the provider on your behalf and arrange for a pickup time or delivery to your home.

CVS Caremark

CVS Caremark announced this week that they will waive charges for home delivery of prescription medications. This will allow people at a higher risk for COVID-19 complications to follow the Centers for Disease Control and Prevention’s advice and stay home as much as possible, while still receiving the prescriptions they need.

Caremark will also waive early refill limits on 30-day prescription maintenance medications, allowing you to refill your 30-day prescriptions early if needed. You can continue to receive up to a 90-day supply of covered medications through Maintenance Choice through a CVS retail pharmacy or by mail.

Caremark also understands that it may be harder to see your prescribing physician or dentist at this time. In order to prevent gaps in therapy, Caremark is extending many clinical prior authorization records – set to expire between March 23 and June 30 – for 90 days. For instance, if a prior authorization is set to expire on May 15, the expiration date will be extended to August 15.

In order to prevent possible shortages of key drugs, Caremark is also implementing quantity limits on certain medications that may be used as treatments for COVID-19, such as albuterol inhalers, chloroquine, and hydroxychloroquine.

See CVS’ website for more information.

Further Updates

TeamCare is continuing to monitor the COVID-19 situation as it evolves. At this time we encourage you to visit the Center for Disease Control website for the most up-to-date information about this issue. You can also visit the IBT’s COVID-19 Outbreak Resources page for industry-specific information and updates.

If there are updates to share specific to TeamCare we will do so as soon as the information is made available.