How to spot and avoid Coronavirus scams

Friday, April 24, 2020

Hand holding a credit card.

As the Coronavirus (COVID-19) outbreak continues to unfold, TeamCare would like to remind members to be aware of potential scams during this ongoing crisis. Below is a list of several scenarios to be vigilant of.

Do not share your TeamCare ID or other personal information
You may receive a scam phone call or have someone knock on your door asking for your insurance information — do not provide this. TeamCare will never call or visit your home to ask for this information. If you believe you have received one of these calls or visits, please monitor your Explanation of Benefits statements for possible fraudulent activity. 

Ignore offers of PPE, treatments, and home testing kits
Scammers may contact you through phone or email, or even approach you in a public place such as a parking lot, to attempt to sell you testing kits, personal protective equipment, treatments, or vaccines. You can stay up-to-date on COVID-19 testing methods currently approved by the FDA by visiting this website.

Avoid ransomware attacks
An increasing number of COVID-19-related ransomware attacks are being identified that may threaten the information on your phone or computer if you do not provide personal information or payment. Avoid clicking links or downloading apps you do not know the source of. In the event that you do download one of these ransom apps, delete the app and do not input your personal or insurance information. We also recommend changing the password of any email address you entered into the app, and to monitor your EOBs for any fraudulent activity.

If it sounds too good to be true, it probably is
People dressed as healthcare workers or public employees have been reported visiting homes and public places attempting to sell testing kits, and requesting credit card card and insurance information for payment. Such visits would violate social distancing guidelines, and the tests are likely not legitimate. You can stay up-to-date on COVID-19 testing methods currently approved by the FDA by visiting this website.

Watch for emails claiming to be from the Centers for Disease Control or the World Health Organization
Use trusted sites like coronavirus.gov and usa.gov/coronavirus to get the latest information, and follow the Federal Trade Commission’s advice on recognizing phishing or fraud attempts. 

Do your homework when it comes to donations
When you decide to support a cause you care about, you want your donation to count. Doing some research can help ensure your donations get where they’ll do good. Follow the FTC’s tips to help you plan your donation – and avoid scams. 

The health and safety of our members is one of TeamCare’s top priorities, and that applies to helping you stay vigilant for fraudulent behavior during these turbulent times. To find out more about how TeamCare is responding to the COVID-19 pandemic, please see our recent plan amendment announcement, benefit and coverage FAQs, and short-term disability FAQs.