Adult Child 18+ Web Access

Why am I unable to edit my address on my profile page?

The subscriber on the account has access to editing the address on file.

Why am I unable to see any of my family members' claims?

As a child on the account, you have access to your own claims.

How far back in time can I view claims?

You can view claims for the last 2 calendar years.

Why am I able to see my own benefit limits and not the rest of my family?

Currently, as a child you can access your own benefit limit details.

Why am I unable to view the Coverage page under My Plan?

Currently, only the subscriber is able to see coverage details of the family.

Why am I unable to view any correspondence in My Documents?

Currently, only the subscriber is able to view correspondence on behalf of the family. If you have a privacy restriction, they will not be able to view your correspondence.