General

How can I tell if my doctor is in my network?

To determine if a doctor is in network, use Find a Provider to visit the website for your medical network.

How do I change my address and update other contact information?

Once logged in to our secure site, you can update your address and other information at My Profile.

Do I need a referral for Chiropractic services?

No. TeamCare does not require a referral for claim payment. However, the specialist may request a referral from you or your doctor. Please note: Using an out-of-network specialist will affect claim payment and other benefits like Family and Spouse Protection.

What can I do if I am being billed for something that my Explanation of Benefits (EOB) shows I do not owe?

Contact your provider to verify the reason they are billing you and make sure it is not a mistake. If they continue to bill you, contact us for assistance.

How long does it take to process my medical claim? How do I tell if my claim was received?

Electronic claims are usually processed within 2-3 days of being received by TeamCare and up to 30 days when further information must be reviewed such as other insurance information. Paper claims may take up to 30 days from submission. You can check the status of all your claims at My Claims in the secure member area of our website

How do I request additional ID Cards?

You can request additional ID cards in the secure member area of our site at Request new ID cards. Make sure to choose the correct card. All members should have both a TeamCare Medical ID card and a TeamCare Benefit ID card for benefits like prescription, dental, vision, lab, imaging etc.

How do I get a list of all out-of-pocket expenses to file my taxes?

A running total is listed on each Explanation of Benefit (EOB) you receive. You may also view the information online at My Benefits.

How do I get the patient name corrected on a claim?

Your provider can file a corrected claim to fix the patient name. Advise them to indicate "CORRECTED CLAIM" on the re-file.

Where can I check benefit limits and out-of-pocket expenses?

View My Benefits to see this information in the secure member area of our website.

I am scheduled to have surgery soon. Who should call TeamCare, my doctor or me?

Providers can check eligibility on-line or by calling to verify eligibility and plan coverage. If your doctor is part of a PPO network, the doctor may also need to pre-certify certain procedures. The appropriate phone numbers and requirements are shown on your TeamCare Medical ID card.

Do I need a referral to see a specialist?

TeamCare does not require a referral for claim payment. However, the specialist may request a referral from you or your doctor. Please note: Using an out-of-network specialist will affect claim payment and other benefits like Family and Spouse Protection.

Will TeamCare pay for paternity or DNA testing?

No. 

How do I obtain copies of my Explanation of Benefits (EOB)?

Unless you've chosen the paperless option, EOB’s are mailed for each claim once processed. If you'd like to Go Green - you can choose the Electronic Option under Paperless Options of your profile page.  No matter which option you choose, you can access your EOB's on the My Claims page under the secure member section of our website anytime you'd like.

Can I see my life insurance beneficiary online? How can I make a change?

This information is not available online. You can contact us for a copy of the Designation of Beneficiary Form we have on file. To change your beneficiary, you must submit an updated form. Get a copy of the form from Forms and Documents.

What is a TEA Number?

The TEA number is commonly referred to as your Identification Number or UMI (unique identification number) on your Blue Cross Blue Shield medical ID card.  The TEA Number or Identification Number will begin with "TEA" and then followed by a series of 9 numbers:

bcbs card

 

How do I submit a claim for services that happened outside of the United States?

Eligible Blue Cross Blue Shield members can find more information on filing an international claim or locating international doctors and hospitals here. Medical Mutual international claims can be submitted with an itemized bill via Message Center or mailed to TeamCare.

How do I submit a claim for out-of-network services I paid for myself?

For non-international claims, BCBS members can submit a claim form and an itemized bill to BCBS of Illinois regardless of the state where the claim occurred. Medical Mutual members can submit a claim form with an itemized bill to Medical Mutual.